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Terms and Conditions


Servers9 is a web server and eCommerce hosting service operated by Rain IT. By accessing or using Servers9’s services, users agree to comply with these Terms and Conditions.

Terms and Conditions

1. Introduction

These Terms and Conditions (“Agreement”) govern your access to and use of the services provided by Servers9 (“Company,” “we,” “us,” or “our”). By registering for or using any of our services, you agree to be bound by this Agreement, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these Terms and Conditions, you must not use our services.

2. Definitions

  • Services: Website hosting, VPS, cloud services, email, domain registration, and any related products offered by the Company.
  • Account: The online account through which a user accesses the Services.
  • User: Any individual or entity accessing or using the Company’s Services.

3. Acceptance of Terms

By utilizing our website or availing any of our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions.

4. Service Use

4.1 Lawful Use Only

You agree to use our Services for lawful purposes only. You must not use our Services in any way that violates local, national, or international laws, regulations, or third-party rights.

4.2 Account Responsibility

You are solely responsible for all activity conducted through your account and for maintaining the confidentiality of your login credentials.

5. Billing and Payments

5.1 Billing Terms

All service fees are due and payable in accordance with the billing cycle specified at the time of signup. You authorize us to charge your provided payment method automatically.

5.2 Non-Payment

Failure to pay outstanding balances within the designated timeframe may result in suspension or termination of services without further notice.

6. Refund and Cancellation Policy

Details regarding any money-back guarantees, refunds, and cancellation procedures shall be provided separately in your service order or invoice.

7. Abuse, Spamming, and Account Termination

7.1 Prohibited Behavior

Any activity that undermines the integrity, availability, or performance of Company infrastructure, or interferes with other users’ use of the Services, is strictly prohibited.

7.2 Spamming and Abuse

Spamming includes, but is not limited to, sending unsolicited bulk email, hosting open relays, or using the Services for abusive purposes. Complaints, abuse reports, or IP blacklisting notifications may trigger immediate action.

7.3 Termination for Abuse

If we receive any credible abuse report, blacklisting notification (including external abuse databases), or similar evidence of malicious activity tied to your account, we reserve the right to suspend or terminate your entire account and all linked services immediately — without prior notice — to prevent further abuse. This includes cancellation of all active services under your account. You acknowledge and agree that such action is necessary to protect network integrity and other users.

8. Acceptable Use Policy (AUP)

By using the Services, you agree not to:

  • Host or transmit illegal content.
  • Distribute malware, phishing, denial-of-service (DoS) attacks, or other harmful code.
  • Engage in any conduct that violates local or international laws.

The full Acceptable Use Policy forms an integral part of these Terms and Conditions.

9. Limitation of Liability

Under no circumstances shall the Company be liable for indirect, incidental, special, or consequential damages arising from your use of the Services. Your sole remedy for any dispute with the Company is termination of services.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Continued use of our Services after such changes constitutes acceptance of the updated terms.

Privacy & GDPR Compliance

11. Privacy Policy Overview

We are committed to protecting your privacy and personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

11.1 What We Collect

We may collect personal information such as:

  • Name, email address, billing details, IP address
  • Account usage information
  • Other data necessary to provide, maintain, and secure our Services

11.2 Legal Basis for Processing

We process personal data only when there is a legitimate business reason, including:

  • Performance of the contract
  • Compliance with legal obligations
  • Protection of our legitimate interests
  • Handling user support and account management

11.3 Your GDPR Rights

Under GDPR, you may have the right to:

  • Access your personal data
  • Rectify inaccurate information
  • Erase your data in certain circumstances
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us as provided below.

12. Data Retention and Security

We retain your personal information only as long as necessary to provide services or comply with legal obligations. We implement reasonable technical and administrative safeguards to protect your data.

13. Data Transfers

Personal information may be transferred to and processed in countries outside your region, including where the Company operates or uses third-party service providers. We ensure appropriate safeguards to protect your data consistent with legal requirements.

14. Contact Information

If you have questions about these Terms, data privacy, or GDPR rights, please contact:

Rain IT
contact@servers9.com
www.servers9.com