Privacy Policy
Website: https://servers9.com
Company: Servers9 (Operated by Rain IT)
1. Introduction
Servers9 (“Servers9”, “Company”, “we”, “our”, or “us”), operated by Rain IT, is a web hosting and eCommerce hosting service provider. We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
2. Data Controller
For the purposes of the GDPR and other applicable data protection laws, Servers9 acts as the Data Controller of your personal data.
If you have any questions regarding this Privacy Policy, you may contact us at:
Email: support@servers9.com
Website: https://servers9.com
3. Information We Collect
We may collect and process the following categories of personal data:
3.1 Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Company name (if applicable)
- Payment information
3.2 Account & Service Information
- Hosting account details
- Domain registration information
- Server configurations
- Support tickets and communications
3.3 Technical & Usage Data
- IP address
- Browser type and version
- Device type
- Operating system
- Access logs
- Website usage data
3.4 Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience, maintain sessions, and analyze traffic.
4. Legal Basis for Processing (GDPR)
We process personal data under the following lawful bases:
- Contractual Necessity – To provide hosting and related services.
- Legal Obligation – To comply with regulatory, tax, and legal requirements.
- Legitimate Interests – To maintain security, prevent abuse, and improve services.
- Consent – For marketing communications where required.
5. How We Use Your Information
We use your personal data to:
- Provide, manage, and maintain hosting services
- Process payments and invoices
- Deliver customer support
- Detect, prevent, and investigate fraud or abuse
- Monitor server performance and security
- Comply with legal obligations
- Send important service updates
6. Data Sharing and Disclosure
We may share personal data with:
- Payment processors
- Domain registrars
- Data center providers
- Technical service providers
- Legal authorities if required by law
We do not sell, rent, or trade your personal data to third parties.
All third-party providers are required to maintain appropriate data protection safeguards.
7. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence. Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are implemented, including:
- Standard Contractual Clauses (SCCs)
- Secure infrastructure and encryption
- GDPR-compliant service providers
8. Data Retention
We retain personal data only as long as necessary to:
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Upon account termination, certain data may be retained for billing, legal, or security purposes as required by law.
9. Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
- SSL/TLS encryption
- Firewall and intrusion detection systems
- Access controls and authentication procedures
- Regular server monitoring
However, no method of transmission over the Internet is 100% secure.
10. Your GDPR Rights
If you are located in the European Union, you have the following rights:
- Right of Access
- Right to Rectification
- Right to Erasure (Right to be Forgotten)
- Right to Restrict Processing
- Right to Data Portability
- Right to Object to Processing
- Right to Withdraw Consent
To exercise any of these rights, please contact contact@servers9.com.
We may require identity verification before processing your request.
11. Cookies Policy
Servers9 uses cookies to:
- Maintain login sessions
- Improve website performance
- Analyze visitor traffic
- Enhance user experience
You may control cookie settings through your browser. Disabling cookies may affect certain features of the website.
12. Marketing Communications
We may send service-related announcements and updates. Marketing emails will only be sent where permitted by law or with your consent. You may unsubscribe at any time using the unsubscribe link in emails.
13. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.
15. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of any changes.
16. Contact Information
If you have questions about this Privacy Policy or your personal data, please contact:
Servers9
Email: contact@servers9.com
Website: www.servers9.com