Creating & Viewing Your Support Tickets on Servers9
Need help with your hosting account, website, email, or technical issues? The best way to get assistance from the Servers9 Support Team is by creating a support ticket. This article will guide you step-by-step on how to create and view your support tickets using the Servers9 Client Area.
🧰 What Is a Support Ticket?
A support ticket is a formal request you submit to Servers9’s technical or billing team when you need assistance. It ensures that your issue is tracked, assigned to the right department, and resolved efficiently.
✅ How to Create a Support Ticket
Follow the steps below to create a new support request:
🔗 Quick Access:
Click here to go directly to the support request form:
👉 https://manage.servers9.com/myaccount/create-support-requests
🧾 Step-by-Step Instructions:
- Login to your account at https://manage.servers9.com.
- From the top menu, click on “Support” or go directly to the link above.
- Select the appropriate department for your issue:
- 🔧 Technical Support
- 💼 Billing Department
- 🌐 Sales & General Inquiries
- Fill out the subject and description of your issue clearly.
- (Optional) Attach any screenshots or documents that help explain the issue.
- Click the “Submit” or “Open Ticket” button.
🎉 Your ticket will now be in the queue, and a support agent will respond as soon as possible.
👀 How to View or Reply to Existing Tickets
You can easily monitor your open, answered, or closed support tickets from your Client Area.
📥 To view your tickets:
- Go to: https://manage.servers9.com
- Log in to your account.
- Click on the “Support” tab from the top navigation.
- Then select “My Support Requests” or “Support Tickets”.
- You’ll see a list of your tickets, sorted by status:
- 🟢 Open – Awaiting response from support team
- 🔵 Answered – Waiting on your reply
- ⚪ Closed – Ticket resolved and closed
Click on any ticket to view the conversation or reply with updates.
🎯 Best Practices for Submitting a Ticket
- Be clear and specific in your message.
- Include your domain name, affected service, and any error messages if applicable.
- Use screenshots or screen recordings when possible.
- Choose the correct department to speed up the resolution.
🚀 Why Use the Support Ticket System?
- ✅ 24/7 tracking of issues
- ✅ Faster and organized responses
- ✅ Better communication history
- ✅ Access to previous ticket records for reference
🧩 Related Articles
- How to Access Your Hosting Control Panel
- How to Create Email Accounts in cPanel
- How to Upload Files Using File Manager
✅ Final Thoughts
Using the support ticket system at Servers9 is the most efficient way to get help with any hosting or technical issues. It keeps everything in one place and ensures timely responses from the right team. Whether you’re experiencing downtime, having trouble with email, or need billing help, just open a ticket and we’ll take care of the rest.
📣 Need help now?
👉 Click here to submit your support request