Canceling Your Service/Product on Servers9: A Step-by-Step Guide
Whether you no longer need a hosting package, domain, or add-on service, Servers9 makes it easy to cancel any active service directly from your Client Area. In this guide, we’ll walk you through the simple steps to cancel a product or service and offer tips to ensure a smooth process.
🧾 Reasons You Might Want to Cancel
Customers cancel services for a variety of reasons:
- No longer using the hosting or domain
- Switching to a different provider
- Project has ended
- Avoiding renewal charges
Whatever the reason, Servers9 provides a hassle-free way to request cancellation.
✅ How to Cancel Your Product or Service
You can cancel your hosting plan, domain, or other service directly from your client dashboard.
🔗 Quick Access:
👉 Click here to go to My Products/Services
🧭 Step-by-Step Instructions:
- Log in to your account at https://manage.servers9.com.
- From the menu, go to Services > My Products & Services, or use the link above.
- Locate the product or service you want to cancel.
- Click the “Manage Product” or “View Details” button next to it.
- Scroll down and click on the “Request Cancellation” option.
- You’ll be asked to:
- Provide a reason for cancellation (optional but helpful)
- Choose whether the cancellation should be Immediate or End of Billing Period
- Click Submit Request to confirm.
🎉 That’s it! Your cancellation request will be logged and reviewed by the billing team.
⏱ Immediate vs. End of Billing Period
🔻 Immediate Cancellation
- Your service will be terminated right away
- Any remaining time on your billing cycle will be forfeited
⏳ End of Billing Period
- Your service will remain active until the end of your paid term
- This is ideal if you want to avoid renewal but still use the service for the remaining days
💬 Can You Reactivate a Cancelled Service?
If the cancellation hasn’t been processed yet (e.g., it’s still pending), you can contact Servers9 Support to reverse the request. Once the service is terminated, reactivation may not be possible and you’ll need to re-order the service.
📌 Things to Keep in Mind
- Backup your data before submitting a cancellation request, especially for web hosting or VPS services.
- Cancel domain renewals separately if you do not wish to keep the domain.
- Check for any unpaid invoices—cancellation won’t remove outstanding balances.
- Contact support if you’re canceling due to technical issues—we may be able to resolve the problem before you cancel.
Canceling a service or product with Servers9 is quick and easy using your Client Area dashboard. Whether your project has ended or you’re simply reorganizing your services, our self-service cancellation process puts you in control.