Understanding Your Welcome Email from Servers9
Once you’ve purchased a hosting plan or registered a domain with Servers9, you’ll receive a Welcome Email containing all the essential details to get started. This email is your go-to resource for accessing your hosting account, website files, email setup, and more.
In this guide, we’ll help you understand each part of the Welcome Email so you can make the most of your hosting package from day one.
📬 What Is the Welcome Email?
The Welcome Email is an automated message sent to your registered email address after a successful purchase. It includes all critical information related to your hosting service, including:
- cPanel login credentials
- Nameserver details
- FTP and email setup
- Temporary URLs
- Support access links
📩 Subject Line Example:
csharpCopyEdit[Servers9] New Hosting Account Information – Your Hosting is Ready!
🧭 Key Sections of Your Welcome Email (And What They Mean)
🔐 1. cPanel Login Details
This section gives you direct access to your control panel where you can manage your website, emails, databases, and files.
Includes:
- cPanel URL (e.g.,
https://yourdomain.com:2083) - Username
- Password
💡 Tip: Bookmark the cPanel login URL for quick future access.
🌐 2. Nameserver Information
You’ll find the nameservers that your domain needs to use to connect with your hosting.
Example:
ns1.servers9.com
ns2.servers9.com
🔗 Update your domain’s nameservers in the client area or at your domain registrar to activate the hosting.
📨 3. Email Account Setup Info
If your hosting includes email, this section shows:
- Mail server info (incoming/outgoing)
- Webmail access link
- Manual email configuration (for apps like Outlook/Thunderbird)
💡 Webmail Access:
Visit https://yourdomain.com/webmail and use your email login credentials.
🔗 4. FTP / File Manager Access
You’ll receive:
- FTP hostname
- FTP username/password
- Optional File Manager login details (via cPanel)
Use this to upload website files manually if you’re not using a CMS like WordPress.
🆘 5. Support & Client Area Links
Includes direct links to:
📞 Use these links whenever you need assistance or want to manage your services.
📌 What Should You Do After Receiving the Welcome Email?
Here’s a quick checklist to get started:
✅ Log into your Client Area
✅ Access your cPanel using the provided link
✅ Update your domain’s nameservers
✅ Set up your email accounts
✅ Start building or uploading your website
✅ Explore the Servers9 Support Center for helpful tutorials
📧 Didn’t Receive Your Welcome Email?
- Check your spam or junk folder
- Make sure your email address is correct
- If you still don’t see it, submit a ticket and we’ll resend it
Your Welcome Email is the key to unlocking your hosting experience with Servers9. It contains all the information you need to set up your website, manage emails, and get technical support. Be sure to save it and refer to it whenever needed.
📣 Need help getting started with your new hosting plan?
👉 Contact our support team