GDPR Policy
Company Name: Rain IT
Doing Business As: Servers9
Website: https://servers9.com
1. Introduction
Servers9 (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hosting services.
This policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Data Controller
For the purposes of GDPR, Servers9 acts as the Data Controller of your personal data.
If you have questions regarding this policy, you may contact us at:
📧 Email: contact@servers9.com
🌐 Website: https://servers9.com
3. Information We Collect
We may collect and process the following categories of personal data:
3.1 Personal Identification Information
- Full name
- Email address
- Phone number
- Billing address
- Payment information
3.2 Technical Data
- IP address
- Browser type and version
- Time zone setting
- Device information
- Access logs
3.3 Account Data
- Hosting account details
- Domain registration data
- Support tickets
- Service usage data
4. Legal Basis for Processing (GDPR)
We process your personal data under the following lawful bases:
- Contractual Necessity – To provide hosting services you purchase.
- Legal Obligation – To comply with tax, fraud prevention, and regulatory requirements.
- Legitimate Interests – To improve service performance, security, and customer experience.
- Consent – For marketing communications (where required).
5. How We Use Your Data
We use your information to:
- Provide and manage hosting services
- Process payments
- Provide technical support
- Monitor and prevent abuse or illegal activity
- Improve our services
- Comply with legal obligations
6. Data Retention
We retain personal data only as long as necessary to:
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Inactive accounts may have data retained for billing, legal, or security reasons.
7. Data Sharing and Third Parties
We may share personal data with:
- Payment processors
- Domain registrars
- Infrastructure providers
- Legal authorities when required by law
We do not sell personal data to third parties.
All third-party providers are required to maintain appropriate data protection standards.
8. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs)
- Secure hosting infrastructure
- GDPR-compliant service providers
9. Data Security
We implement appropriate technical and organizational security measures including:
- Firewall protection
- Encrypted connections (SSL/TLS)
- Access controls
- Server monitoring
However, no online transmission method is 100% secure.
10. Your GDPR Rights
If you are located in the European Union, you have the following rights:
- Right of Access
- Right to Rectification
- Right to Erasure (“Right to be Forgotten”)
- Right to Restrict Processing
- Right to Data Portability
- Right to Object
- Right to Withdraw Consent
To exercise these rights, contact us at contact@servers9.com.
We may require identity verification before processing requests.
11. Cookies
Our website uses cookies to:
- Maintain login sessions
- Improve performance
- Analyze traffic
You may disable cookies through your browser settings.
12. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.
13. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
14. Contact Information
If you have questions regarding this Privacy Policy or your personal data, please contact